Chimes of Tranquillity was created to offer the finest in wind chimes.  Designed by professional percussionist Garry Kvistad, the chimes are precision tuned.  I was enchanted by the way recycling intercepted musical training in the creation of these chimes.  Follow this link to read how Garry created his first chime.

For more information about the founder/creater, Garry Kvistad, follow this link to his bio (currently under construction).  

For Garry's choices of chimes that sound well together, visit Woodstock Chimes Synergy.

Send us an e-mail at inquries@chimesoftranquillity.com.  We constantly monitor this mailbox and will respond within twenty-four hours.  Please include your phone number and best time to call if you would like us to respond via telephone.

Payments are processed through PayPal, which means you may use VISA, MasterCard, Discover, American Express or your PayPal account.

Look for the "https" at the beginning of the web address (the bar at the top of the page).  You will notice the "https" on each of our shopping cart pages.  This is your assurance that the website is secure.  Your transaction information is protected.  

Credit cards are processed through PayPal.  PayPal is an industry leader in security and fraud prevention. 

Orders are shipped within three days of receiving confirmation of payment.  We ship via UPS Ground.  United Parcel Service generally takes from three to five days.  You will be enjoying your wind chimes within a week to ten days.

If the product arrives in a box which has been damaged in shipment, please retain the box and all of the shipping materials.  We will be filing a claim with UPS and they need to have access to this material to process the claim. Please contact us via e-mail at inquiries@chimesoftranquillity.com so we can start the claim process and ship you a replacement chime.

If the product itself is defective, our warranty policy appears below.  Please contact us via e-mail at inquiries@chimesoftranquillity.com so we can issue an RA (Return Authorization) and instructions on returning the product to us for either a refund or replacement product.

Limited Warranty

Products manufactured by Woodstock Percussion, Inc. are warranted to be free of defects in materials and workmanship. All precision-tuned Woodstock Chimes with aluminum tubes come with a lifetime tuning guarantee. Your product is warranted for one year from the date of purchase. This warranty excludes capiz, bamboo, glass and coconut chimes and components as well as defects due to normal wear, abuse, shipping damage or failure to use products in accordance with the instructions. The warranty is also void in the event of unauthorized repair or modification. In the event of a defect, product will be repaired promptly, without charge or, at our option, replaced with a new product of equal or superior value, if delivered to Woodstock Percussion, Inc., prepaid, together with the sales slip or other proof of purchase date. PRIOR APPROVAL FROM WOODSTOCK PERCUSSION, INC. IS REQUIRED FOR RETURN. RETURN AUTHORIZATION REQUESTS ARE AVAILABLE ONLINE AT WWW.CHIMES.COM or contact our Customer Service Department at woodstock@chimes.com or 800-422-4463. Once you have a return authorization number, products should be returned to Woodstock Percussion, Inc., 167 DuBois Road, Shokan NY 12481-5124 USA. 

Except to the extent precluded by applicable law, Woodstock Percussion, Inc. WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, AND ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR PARTICULAR PURPOSE EXPIRES WHEN THIS EXPRESS WARRANTY EXPIRES.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Woodstock chimes, bells and gongs carry a one-year limited warranty which appears below.  Precision-tuned chimes (with aluminum tubes) carry a lifetime tuning guarantee.

Limited Warranty

Products manufactured by Woodstock Percussion, Inc. are warranted to be free of defects in materials and workmanship. All precision-tuned Woodstock Chimes with aluminum tubes come with a lifetime tuning guarantee. Your product is warranted for one year from the date of purchase. This warranty excludes capiz, bamboo, glass and coconut chimes and components as well as defects due to normal wear, abuse, shipping damage or failure to use products in accordance with the instructions. The warranty is also void in the event of unauthorized repair or modification. In the event of a defect, product will be repaired promptly, without charge or, at our option, replaced with a new product of equal or superior value, if delivered to Woodstock Percussion, Inc., prepaid, together with the sales slip or other proof of purchase date. PRIOR APPROVAL FROM WOODSTOCK PERCUSSION, INC. IS REQUIRED FOR RETURN. RETURN AUTHORIZATION REQUESTS ARE AVAILABLE ONLINE AT WWW.CHIMES.COM or contact our Customer Service Department at woodstock@chimes.com or 800-422-4463. Once you have a return authorization number, products should be returned to Woodstock Percussion, Inc., 167 DuBois Road, Shokan NY 12481-5124 USA. 

Except to the extent precluded by applicable law, Woodstock Percussion, Inc. WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, AND ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR PARTICULAR PURPOSE EXPIRES WHEN THIS EXPRESS WARRANTY EXPIRES.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Every part of a Woodstock Chime is weather protected.  Over time, however, those layers of protection can begin to wear.  To enjoy your Woodstock Chimes for years to come, we suggest the following simple maintenance tips.

 Periodically, apply a thin layer of Danish or lemon oil with a clean cloth to the hardwood parts.  Regular oiling will help protect the wood and retard the natural aging process.

  The tubes of traditional Woodstock Chimes are made of anodized aluminum that will not rust when exposed to the elements.  However, over time, the aluminum may show pitting as a result of environmental factors.  Please note this will not affect the beautiful tones of your chimes.

  Use mild soap and water (or a foaming, non-abrasive cleanser) to clean the tubes, glass or plastic parts. Try not to dampen the string.

  The brass parts of Woodstock Temple Bells, Garden Bells and other Woodstock bell products can be polished with a brass cleaner.

Copper-plated steel elements should be wiped clean with a duster or damp cloth. Polishes should not be used on these, as it may remove the protective varnish coating.

Click here to see how to care for chimes made of natural bamboo (as compared to laminated bamboo).

Woodstock Chimes and Gongs are best hung to catch the prevailing breezes.  See Hanging Your Chime for suggestions on chime placement.  See Hanging Your Emperor Gong for suggestions on getting the best from your gong.

When Woodstock Chimes first began producing windchimes in 1979, most windchimes were made by artists who created visually beautiful chimes with little consideration for the sound. Woodstock Chimes elevated the windchime into an item that combines beauty with musical relevance, using a technique that precision tunes the company's windchimes to musical scales. "Windchimes are musical instruments that are played by the wind," says founder Garry Kvistad, who taught collegiate music classes for many years, and is also a musician with the group NEXUS and a percussionist with the Steve Reich and Musicians ensemble. "When you're purchasing a windchime, you should close your eyes and listen to it. If you have an immediate, positive reaction to the sound, it's an ideal windchime for you." 

For reasons of musical purity, all Woodstock Chimes are tuned to an ancient system known as just intonation.  Therefore, many of the notes used on Woodstock Chimes fall between the notes of the piano which is tuned to a modern system called equal temperament.  This makes Woodstock Chimes not only authentic when tuned to ancient scales, but also gives the sound its beautiful and unique quality for which they are known.  Each and every tube or rod used in Woodstock Chimes is individually tuned to exacting frequencies to assure the best possible result.  This means that tubes tuned to the same note found on other Woodstock Chimes will be in tune with each other but might be slightly different in length.  Other windchime makers often cut to exacting lengths but the sound will vary due to the slight inconsistencies of the tubes (wall thickness, diameter, temperament of metal).  While Woodstock Chimes are mostly enjoyed in homes and gardens, many musicians use them as well.  Since the intervals don’t always match the modern system of tuning of the piano exactly, trained ears can appreciate the difference and adapt to the ancient system.  For those wanting to explore this ancient tuning system of just intonation in greater detail, founder Garry Kvistad  suggests the following: http://www.kylegann.com/tuning.html. 

If your product breaks while under warranty, it will be repaired or replaced with new. It's an easy 2-step process to return your chime for repair/replacement:

STEP 1: You need a Return Authorization Number to return your product. To request a Return Authorization Number, contact our Customer Service Department at 800-422-4463 x487.

STEP 2: Once you have a Return Authorization Number, products should be returned to:

Woodstock Percussion, Inc.
167 DuBois Road
Shokan, NY 12481-5124 USA

Make sure you put your Return Authorization Number on the outside of the box. It doesn't hurt to include it and your contact information on a note inside the box with the chime.

Please contact us via e-mail at inquiries@chimesoftranquillity.com.  We will respond within twenty-four hours.  If you prefer a response via telephone, please include your phone number and the best time to reach you.