Policies

Payments

We accept all major credit cards through PayPal. As we use PayPal, you may also use your PayPal account. PayPal is an industry leader in security and fraud prevention. Click here to review their security statement.

Orders are shipped within three days of receiving confirmation of payment.

Shipping

We ship via United Parcel Service (UPS). All orders are shipped UPS Ground, which generally takes from three to five days. You will be enjoying your wind chimes within a week to ten days.

Taxes

Tax will be charged on all items purchased within the state of Illinois and shipped to an Illinois address. The tax rate is currently 6.25%.

Out of Stock items

We make every attempt to have items in stock and available to ship. If the chime you order is out of stock, you will be notified by e-mail and given the option of placing your order on back order or canceling the order for a complete refund. The refund will be processed through PayPal to the credit card you initially used.

Return Policy

We want you to be completely satisfied with your purchase.

If, for some reason, you are not satisfied with the chimes you purchase from Chimes of Tranquillity, you can return them within ten days of receipt less any shipping charges that were incurred. All returned chimes must be in new and unused condition, packaged in the original manufacturer’s box. All of the products parts, accessories, registration cards, etc. must be returned for a full credit. The shipping charges are non-refundable. Even if you received FREE shipping, you will be charged the actual UPS shipping charges that were incurred in shipping the product to you.

Instructions for Returning a product

Contact us via e-mail at inquiries@chimesoftranquillity.com to receive an RA (Return Authorization) number. A return shipping address will be given to you at this time. An RA is required to process all returns. Returns without authorization are subject to refusal!
Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Use the original shipping box so as not to mar the manufacturer’s packaging. The RA number should be written on this shipping box. You will be charged a replacement fee for missing items or no credit will be given if the manufacturer cannot supply replacement parts.
Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Chimes of Tranquillity cannot be not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.
Place a shipping label on the outer box and return the product to the address given to you when you received your RA number. Please remember to include your RA number on the shipping label. Do not write directly on the manufacturer's box. Please use a shipping box so that the manufacterer’s box may be reused. A box replacement charge may apply if the product box is written upon.
The Return Authorization (RA) will expire ten business days from the date upon which it was issued.
After inspection of your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost, and box or replacement part fees that may apply. Please allow up to four weeks for the credit to appear on your statement. We will send you an e-mail confirmation to notify you when we have applied the credit to your credit card or PayPal account.
Refunds may not be given if there are obvious signs of use such as missing paperwork, parts or packaging materials.

Damaged Shipments

If the product arrives in a box which has been damaged in shipment, please retain the box and all of the shipping materials. We will be filing a claim with UPS and they need to have access to this material to process the claim. Please contact us within three days of receipt via e-mail at inquiries@chimesoftranquillity.com so we can start the claim process and ship you a replacement chime.

If the product itself is defective, our warranty policy appears below. Please contact us via e-mail at inquiries@chimesoftranquillity.com so we can issue an RA (Return Authorization) and instructions on returning the product to us for either a refund or replacement product.

Warranty

Woodstock chimes, bells and gongs carry a one-year limited warranty which appears below. Precision-tuned chimes (with aluminum tubes) carry a lifetime tuning guarantee.

Limited Warranty
Products manufactured by Woodstock Percussion, Inc. are warranted to be free of defects in materials and workmanship. All precision-tuned Woodstock Chimes with aluminum tubes come with a lifetime tuning guarantee. Your product is warranted for one year from the date of purchase. This warranty excludes capiz, bamboo, glass and coconut chimes and components as well as defects due to normal wear, abuse, shipping damage or failure to use products in accordance with the instructions. The warranty is also void in the event of unauthorized repair or modification. In the event of a defect, product will be repaired promptly, without charge or, at our option, replaced with a new product of equal or superior value, if delivered to Woodstock Percussion, Inc., prepaid, together with the sales slip or other proof of purchase date. PRIOR APPROVAL FROM WOODSTOCK PERCUSSION, INC. IS REQUIRED FOR RETURN. RETURN AUTHORIZATION REQUESTS ARE AVAILABLE ONLINE AT WWW.CHIMES.COM or contact our Customer Service Department at woodstock@chimes.com or 800-422-4463. Once you have a return authorization number, products should be returned to Woodstock Percussion, Inc., 167 DuBois Road, Shokan NY 12481-5124 USA.

Except to the extent precluded by applicable law, Woodstock Percussion, Inc. WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, AND ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR PARTICULAR PURPOSE EXPIRES WHEN THIS EXPRESS WARRANTY EXPIRES.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Privacy

We are committed to protecting our privacy. When you place an order or access your account information, we offer our secure server. Secure Sockets Layer (SSL) encrypts all information you enter before it travels over the internet. Check for the “https” at the beginning of the web address (the bar at the top of the page). This is your assurance that the website is secure. Your transaction information is protected.

Terms of Use

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.